Learn the fundamentals of how contact centres work, how to provide excellent service to customers and create a memorable, engaging experiencing experience for them.
Looking for tips and insights on how to improve your sales technique? Learn how to deal effectively with potential customers, overcome their sales objections and, importantly, retain our existing customer s.
Heard of Excel and that it is important to use at
work? In this course you will explore the basics of Excel, and build to more
complex functions such as pivot tables, and correct usage of charts and
formulas.
Word is for anyone who writes. It’s used by students, CEO’s, and everyone in between.
Beginners will learn the kind of basics that all computer users should know. If you already work with Microsoft Word, this course also offers a deeper look at the features and functionality of the program.
In this course you will learn how to use tab stops,
create and format tables and paragraph styles. You will also learn how to
insert wordart and various forms of media into your Word document.
Mastering Word requires in-depth knowledge of macros
and forms. In this course you will learn how to create, test and protect forms, you will learn how to insert and customise the Table of Contents and learn all
about macros.
Success in the workplace is dependant on a number of skills that apply to any working environment. This course introduces key concepts that will help you to master those necessary skills and keep your career on track.
Soft skills are personality traits and behaviours that are critical in getting hired and succeeding in your work. Unlike technical skills or “hard” skills, soft skills are interpersonal and behavioural skills that help you to work well with other people and develop your career.
Personal wellness is the idea of caring for yourself and maintaining an overall state of happiness and balanced sense of well-being. This course looks at some of the ways you can maintain your personal wellness.
Leadership is the ability of an individual or a group of people to
influence and guide others. Leadership is an attribute anyone can have or attain, even those
without leadership positions. It's a developable skill that can be
improved over time. This course focuses on skills that will help develop your leadership abilities.
