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Q Contact Refreshers - Linking Previous Cases and Preventing Duplication
Call Notes Template
Q Contact - Update Customer Contact Details, Existing Profiles, & Re-assign Conversations
Call Notes Template
Q Contact - How to Create Call notes
Call Notes Template
Q Contact - How to Create Cases
Call Notes Template
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All categories
Short Courses
Learning Programmes
Learning Programmes/Leadership
Learning Programmes/Business Support
Merchants CX
Merchants CX/Merchants Orientation Induc...
Business Support
Business Support/Systems
Business Support/Assessments - CXA and WFM
Compliance
Contact Centre
Contact Centre/Customer Care
Contact Centre/Customer Care/Capital One
Contact Centre/Customer Care/Cell C
Contact Centre/Customer Care/CCBSA
Contact Centre/Customer Care/Comcast
Contact Centre/Customer Care/DoorDash
Contact Centre/Customer Care/Hilton
Contact Centre/Customer Care/Infinity
Contact Centre/Customer Care/Instacart
Contact Centre/Customer Care/Loblaw
Contact Centre/Customer Care/Loblaw/Test & Dummy Assessment...
Contact Centre/Customer Care/Makro
Contact Centre/Customer Care/Massbuild
Contact Centre/Customer Care/MDD
Contact Centre/Customer Care/OM Bank
Contact Centre/Customer Care/PepsiCo
Contact Centre/Customer Care/Pick n Pay
Contact Centre/Customer Care/SAA
Contact Centre/Customer Care/Vodacom
Contact Centre/Customer Care/Vodacom/Prepaid
Contact Centre/Customer Care/Vodacom/Vodacom Business and FMC
Contact Centre/Customer Care/VodaPay
Contact Centre/Customer Care/Walmart
Contact Centre/Customer Care/Woolworths
Contact Centre/Service Desk
Contact Centre/Service Desk/Massmart
Contact Centre/Service Desk/Massmart/Massmart Processes 2025
Contact Centre/Service Desk/Massmart/Massmart SOP's
Contact Centre/Service Desk/Pick 'n Pay Service Desk
Contact Centre/Sales
Service Desk Certification
Merchants Academy
Community Development
Personal Development
Professional Development
Pre Launch
Misc
EXCO & MANCO
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Course info
Massbuild Refreshers
Skill Level
:
Intermediate
