This programme is designed to support career progression into the Workforce Management (WFM) Scheduler role by developing the knowledge, skills, and competencies required to perform scheduling and workforce planning functions effectively. Through a structured learning pathway, participants will gain a comprehensive understanding of WFM scheduling principles, tools, and best practices, preparing them for future opportunities within the WFM team.
Experience as a Real-Time Analyst (RTA) is a prerequisite for participation, ensuring learners have a solid operational understanding of workforce management fundamentals.